Resort Activities Intern (6 Month Term)

Holiday Inn Club Vacations Incorporated looks for individuals who excel in their role and are committed to delivering an exceptional experience for our guests, owners, and team members. We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships? We’re looking for people like this to join our friendly, engaged, professional team.

To prepare and develop tomorrow’s leaders, the Resort Industry Student Experience (RISE) internship program provides the structure and resources to harness, teach, and grow talented students into successful career professionals through an immersive, holistic, and dynamic learning experience in the hospitality industry.

All internships will consist of hands on work, observations, special projects, leadership development, training, feedback and evaluations. Students will have the opportunity to form connections with both their peers and industry leaders who are in roles in both their own department and others.

Internships are approximately three to six months long. At the completion of the internship there may be the opportunity for seasonal, full- or part-time employment, however placement is not guaranteed.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department

Flexibility between 7:30AM - 10:15PM - Shifts will vary

7:30AM-4PM

10AM-6:30PM

12PM-8:30PM

1:45PM-10:15PM.

2 days off during the week - Weekends a MUST

This position will be responsible for ensuring guest satisfaction, and maintaining service standards, cash control accountabilities and cleanliness of all associated areas including F&B, Arcade, Pools, Marketplace, Activity Center, Movie Theatre, Fitness Center and all Outdoor Amenities. This individual will be responsible for the successful execution of all Food & Beverage transactions and activities and events by consistently monitoring resort activity programs, special events and entertainment. This individual will work in multiple areas monitoring and providing exceptional customer service in the Arcade, Pools, Marketplace, Activity Center, Movie Theatre, Fitness Center and all Outdoor Amenities. This position will perform room inspections throughout property as needed.

  ESSENTIAL DUTIES AND TASKS:  

• Greets all guests and provides outstanding customer service. Executing all resort activities and events. Assisting guests in F&B, Arcade, Pools, Marketplace, Activity Center, Movie Theatre, Fitness Center & all Outdoor Amenities. Consistent cleaning of these areas including but not limited to dusting, vacuuming, mopping, hosing of decks, pick up trash, sanitizing, window washing, scrubbing tiles, empty and re-bag trash bins.
• Performs food handling, service duties, receiving deliveries, rotating stock, prepping food, setting up/breaking down the line, wash, rinse & sanitize dishes. Assists guests with cash, room and credit card transactions.
• Assist with food preparation and service in our quick-service café, utilizing convection ovens and pre-prepared food items.
• Open and prepare all recreational areas, including pools, arcades, and fitness centers, ensuring all equipment is functioning and guest-ready.
• Enforcement of rules and regulations in all areas, including occupancy levels and full knowledge of 911 emergency procedures. Inspect pool areas daily, including but not limited to, test emergency pool phones, inspect all ladders, handrails, pool deck, floor grates, handicap lifts, first aid kits, life saving devices.
• Engage with guests in a friendly, helpful, and proactive manner to enhance their overall experience.
• Perform walkthroughs of amenities throughout the day to ensure a clean, well-maintained, and safe environment.

QUALIFICATIONS:

• High School Diploma or equivalent
• Demonstrated experience interacting with children and families
• Experience in a theme park, parks and recreation, hospitality or resort environment are desired
• Custodial experience preferred
• Prior cash handling experience preferred
• Moderate decision-making is required under limited supervision.
• Excellent customer service skills and cash handling experience. Use of POS system for inputting transactions.
• Must be able to communicate basic resort information to owners and guests.
• Ability to be self-directed
• Skill in attention to detail
• Effectively communicate in English

International Students

To be eligible, you must be currently enrolled in a college/university in the United States and possess unrestricted US work authorization. Typically, this means international students must be studying on an F-1 or J-1 visa. Please contact your international student advisor if you have questions regarding your eligibility before you apply.