DescriptionDUTIES AND RESPONSIBILITIES:
- Answer and respond to incoming calls to obtain lead details: dates, times, hotel room needs and meeting room requirements.
- Perform administrative duties such as typing proposals, letters, contracts, etc.
- Collect data, update data-bases, and complete departmental monthly reports.
- Resolve requests and/or complaints to the satisfaction of the guest; inform supervisor of major problems, complaints, disturbances or dissatisfied clients.
- Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling.
- Perform other duties as assigned (guest room tours, property tours, special guest requests, maintaining calendars, answering phones and routing to appropriate sales staff, handling of mail, etc.)
- Provide administrative support to specialty markets & sales department
- Run Transient Production Reports
- Walk Showrooms and VIP Arrivals
Qualifications and Requirements:
- 1 – 2 years of previous work experience
- A passion for hospitality and an excitement to learn
- Frequently standing up and moving about the facility
- Type at least 50 wpm; proficient PC computer skills
- Carrying or lifting items weighing up to 25 pounds
- Communication with customers, employees, and third parties
- Use of a keyboard to generate correspondence, reports, etc.
- Must speak fluent English. Other languages preferred.
The salary range for this role is $18 - $20 per hour.