Program Manager III (Internal Talent Assessments)

The Program Manager III will serve as a strategic execution partner to Talent Practices leadership and ensure achievement of Navy Federal’s program objectives using data-driven tools to strengthen internal selection, development, and succession decisions. To manage, influence, and lead development direction and optimal performance of business unit program initiatives. Develop, implement, evaluate, and lead users to comply with best practices to ensure timely and effective channel/ program delivery and administration.  To manage and facilitate implementation and coordination of multiple, large, and highly complex programs that affect and involve business unit activities. Ensure management review of initiatives from concept through planning, analysis, design, and testing, implementation, and transition phases. Create, design and manage program deliverables and solutions on schedule and within scope and budget.  The Program Manager III will be responsible and accountable for ensuring a high level of program performance in alignment with department and organizational priorities and fostering an environment of continuous improvement. 

• Lead the execution of internal assessment strategies by working with stakeholders to understand both business and talent priorities, and creating practical assessment solutions and roadmaps that align with NFCU’s talent strategy

• Select, design, and implement assessments in collaboration with external vendors and internal stakeholders

• Administer high-volume assessments to support leader identification and development, including 360-degree feedback and personality assessments

• Collaborate with stakeholders to analyze assessment data, identify strengths and development needs, and deliver data-driven insights that support talent reviews, succession planning, pipeline discussions, and leadership development planning

• Review program-related data using performance measurements and indicators to identify areas for improvement and potential risk and develop action plans for each indicator or area identified and lead change management

• Consult with leadership and business partners to effectively define KPIs and short/long-term goals and objectives, initiatives, and actions plans

• Analyze overall program effectiveness; identify and address areas of opportunity and make recommendations 

• Innovatively identify and collaborate with management regarding the current and future needs and trends for programs and channels based on feedback 

• Identify, scope, document, coordinate, and implement business solution requirements in accordance with program/channel and project goals

• Perform qualitative and quantitative analysis using analytical techniques, tools, models, simulation, etc. 

• Direct and lead work by developing and coordinating work plans, schedules, milestones, deliverables, and training

• Manage program budgets including risk and impact of changes to program plans

• Identify and minimizes risks or constraints that would impact program deliverables

• Identify, communicate, and resolve branch/division/department or cross-organizational areas of concern, that may impede or impact other programs/projects/initiatives

• Maintain/archive program documentation

• Ensure program deliverables are met in accordance with expectations

• Prioritize and delegate assignments, including project analysis, requirements definition, and implementation of program modifications and enhancements 

• Develop action plans for conducting internal analyses and collaborate with business partners to identify root causes for employee development gaps and establish solutions 

• Manage multiple, large, and highly complex programs 

• Serve on teams and task groups for programs or initiatives of significant impact within the business unit &/or across the organization

• Ensure effective initiative management of programs from inception through implementation 

• Mentor members of the team within the branch to ensure cooperation and consistent application of policies and procedures 

• Participate in developing, modifying and executing department policies, standards, and processes

• Provides guidance on issues having department and/or organization-wide impact

• Work on complex issues requiring in-depth knowledge of organizational objectives and competing priorities

• Solves highly technical and complex problems

• Perform other duties as assigned

Required Qualifications

• Bachelor’s degree in Human Resources, Industrial Organization Psychology or related field or the equivalent combination of training, education, and experience
• Significant experience administering and advising on executive-level assessments in an organizational setting 
• Significant understanding of different assessment approaches such as personality assessments, 360-degree feedback, and competency-based tools—with the ability to learn and apply new methods as needed
• Proven ability to translate complex assessment data into clear, actionable insights for senior leadership and business decisions 
• Extensive experience managing stakeholder relationships and large-scale change management efforts to include designing & facilitating feedback loops with varied audiences 
• Significant experience in workflow and program development including development of requirements documents, procedures, and implementation plans
• Extensive experience in managing multiple initiatives, and meet changing requirements and priorities to accomplish objectives and goals, independently or in a team environment
• Expert project management skills to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
• Expert planning, organizational and problem-solving skills 
• Extensive experience in collaborating across organizational boundaries and building partnerships across various functions
• Expert skill identifying and analyzing business requirements and recommending solutions 
• Expert innovative thinking skills to solve problems and facilitate the decision-making process 
• Expert verbal, written, and interpersonal communication skills, including ability to communicate complex terms to all levels of audiences 
• Expert analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results, or relationships 
• Significant experience in leading, training, guiding and mentoring others 
• Extensive experience in working with leadership and management in diverse and complex operational environments

Desired Qualifications

• Project Management Professional (PMP), or the equivalent combination of training, education, and experience
• Certified Scrum Master (CSM), or the equivalent combination of training, education, and experience
• Experience with HCM systems such as Oracle or Workday
• Experience designing and supporting organization-wide talent management practices to include talent reviews, succession planning and talent assessments in a large organization 
• Knowledge of Navy Federal's functions, philosophy, operations, and organizational objectives Experience in driving change management 
• Experience designing and facilitating meetings with senior stakeholders
• Knowledge of systems and software used at Navy Federal
• Working knowledge of state and Federal laws; industry regulations, principles, and practices; and company policies that govern the business unit’s products/services

Hours: Monday - Friday, 8:00AM - 4:30PM
Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602