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Assistant Retail Multi-Unit Manager - Miami International Airport

Dufry
1 day ago
Full-time
On-site
Hudson, Ohio, United States

The purpose of the Assistant Multi-Unit Manager at Miami International Airport is to provide operational support and oversight for retail operations, serving as a key management layer between Shift Managers and Multi-Unit Management. This role ensures consistent execution of operational standards, supports staff development, and maintains accountability for performance metrics while serving as a key communication link between front-line management and senior leadership. 

 

Salary: 58k - 68k +Bonus Opportunities!

 

Essential Functions: 

 
  • Enforces retail SOPs through audits, accountability, corrective actions, and consistent operational standards across assigned areas.
  • Coaches and supports Shift Managers and associates; ensures proper scheduling, coverage, and adherence to company engagement standards.
  • Monitors operational and financial data, takes corrective actions, and reports performance trends to the Multi-Unit Manager.
  • Oversees daily inventory, coordinates with vendors, maintains equipment, and ensures correct receiving and processing procedures.
  • Reviews and approves shift timekeeping; tracks overtime to comply with labor laws and manage budget goals.
  • Maintains knowledge of brand standards and lease agreements; ensures store presentation meets requirements and trains associates for compliance.
  • Resolves complex customer and associate issues, delivers exceptional service, and implements strategies to boost satisfaction and revenue.
  • Conducts job training, communicates company initiatives and changes, and acts as liaison with the Multi-Unit Manager.
  • Ensures compliance with all federal, state, and local safety regulations; trains staff on safety protocols.
  • Stays proficient in management systems (MIV, Crunch Time, Kronos); adopts new technologies and trains staff on their use.
  • Implements marketing and promotions, develops creative strategies to increase revenue, and supports operational business objectives.
 
 
 
  • Education/Experience:
    • At least 4 years combined education and professional experience.
    • 2 years in a leadership role supervising retail operations teams (multi-unit management).
    • 4–6 years in a technical retail operations role (store management, merchandising, customer service).
    • Understanding of state and federal retail, employment, safety, and consumer protection laws.

 

  • Skills & Competencies:
    • Expertise in inventory management, planograms, and visual merchandising.
    • Proficiency with POS systems, inventory and scheduling software, and reporting tools.
    • Ability to analyze retail KPIs (sales per square foot, inventory turnover, shrink, conversion rates).
    • Knowledge of retail space optimization, category management, and seasonal merchandising.
    • Strong business acumen to align merchandising, inventory, and customer experience strategies with organizational goals.
    • Experience working with business operations, brand partners, landlords, associates, and store teams.
    • Proven ability to coach, develop, and lead teams to foster positive work environments and achieve goals.